Patient Reviews

"I attended a seminar for this practice in March of 2019. I met Dr. Poindexter who answered many questions I had about getting a neck lift, liposuction, and a breast scar revision. I completed my surgery in December 2019. I was so excited to go through the process with this surgery center and Dr. P since my last few surgeries were at the hospital with a big production. This center is staffed correctly, sanitized, and a much better location to perform these voluntary procedures. Dr. Poindexter is very calming, direct, and to the point and you won't be disappointed. He removed my extra chin skin and jowl area and contoured my stomach, back, and even fixed a breast scar. I will return to finish my future procedures with him for implants and underarm extra skin soon. The only regret I have is not finding him years ago. I made the right decision."

"Best Surgeon Ever - I attended a seminar for this practice in March of 2019. I met Dr. Poindexter who answered many questions I had about getting a neck lift, liposuction, and a breast scar revision. I completed my surgery in December 2019. I was so excited to go through the process with this surgery center and Dr. P since my last few surgeries were at the hospital with a big production. This center is staffed correctly, sanitized, and a much better location to perform these voluntary procedures. Dr. Poindexter is very calming, direct, and to the point and you won't be disappointed. He removed my extra chin skin and jowl area and contoured my stomach, back, and even fixed a breast scar. I will return to finish my future procedures with him for implants and underarm extra skin soon. The only regret I have is not finding him years ago. I made the right decision."

"It’s been 3 months since my chin implant and neck lift at Austin-Weston, and I can’t say enough good things about my experience. I’ll start with the doctors and staff. My surgeon, Dr. Knotts, was skilled, conscientious, kind, and caring. I found him patient and easy to talk to as well; no issue was too minor, no question was treated as silly, no concern was dismissed. Pre-op and post-op procedures were clearly and thoroughly explained. I met two of the other doctors – Dr. Weston and Dr. Poindexter – during my post-op visits and was impressed by their knowledge and kindness, too. I also loved the office staff/nurses – all were positive, helpful, and friendly. In short, everyone there seems committed to caring for their patients and being awesome at what they do. Additionally, the facility is clean and welcoming. Surgery is always nerve-wracking, but I felt very much in safe hands. My recovery has been pretty uneventful; 3 months later, I feel essentially back to normal (other than a little numbness in my neck). And the best part of it all is that I’m thrilled with the results. I can’t believe how much prettier I look and feel (while still looking totally natural and utterly like myself!). I’m still adjusting to the improvements, but I’m very happy. Dr. Knotts and everyone at Austin-Weston have my everlasting gratitude. I’d give them all more than 5 stars if I could!"

"It’s been 3 months since my chin implant and neck lift at Austin-Weston, and I can’t say enough good things about my experience. I’ll start with the doctors and staff. My surgeon, Dr. Knotts, was skilled, conscientious, kind, and caring. I found him patient and easy to talk to as well; no issue was too minor, no question was treated as silly, no concern was dismissed. Pre-op and post-op procedures were clearly and thoroughly explained. I met two of the other doctors – Dr. Weston and Dr. Poindexter – during my post-op visits and was impressed by their knowledge and kindness, too. I also loved the office staff/nurses – all were positive, helpful, and friendly. In short, everyone there seems committed to caring for their patients and being awesome at what they do. Additionally, the facility is clean and welcoming. Surgery is always nerve-wracking, but I felt very much in safe hands. My recovery has been pretty uneventful; 3 months later, I feel essentially back to normal (other than a little numbness in my neck).And the best part of it all is that I’m thrilled with the results. I can’t believe how much prettier I look and feel (while still looking totally natural and utterly like myself!). I’m still adjusting to the improvements, but I’m very happy. Dr. Knotts and everyone at Austin-Weston have my everlasting gratitude. I’d give them all more than 5 stars if I could!"

"This place is fantastic!  Dr. Poindexter is not only awesome, but will not perform a procedure that is not necessary.  He is honest, caring, and a real professional.  I started seeing Dr. Poindexter over 15 years ago for my second chin augmentation.  The first one was performed by a very conservative plastic surgeon.  While the original outcome was good, it was not exactly what I had in mind.  Dr. Poindexter replaced my implant and tightened my neck muscle.  I have been extremely pleased and have had several procedures since.  I have, and will continue to see, Dr. Poindexter and refer patients to him.  The entire staff-from the front desk to the nurses-are friendly, professional and caring.   I highly recommend Austin-Westin."

"I am very pleased with the Surgeon, staff, and the facility.  I went to seminars that each of the Doctors there participated in regarding the services the Center offers. It took me a couple of years before I was actually ready to have cosmetic surgery.  I eventually decided to have breast reduction surgery and since  I was going to be "out" with anesthesia, I opted to have a neck-lift done at the same time.  Dr. Byron Poindexter did my pre-op evaluation and my breast reduction and neck lift surgeries and I could not be happier with the results, even at 5 weeks post op.  I am still healing so all will only get better with time.  In looking at Internet photos of breast reductions and post op "healing" photos I cannot believe how lucky I am that my scars and the results look so good and I am only 5 weeks past surgery. I am so thrilled that I picked a highly skilled surgeon. I am a believer that you get the results you pay for so finding a surgeon with impeccable qualifications, skill, and experience was my personal imperative.  Secondly, I wanted a surgery center that is state of the art and with a very low infection rate and so I asked about that as well.  They took excellent care of me. I never had to wait during followup appointments either which is incredible that they stay on time with scheduling.  The staff from the pre-op to post-op worked like clock work and everyone that had a role in this Center’s patient process was very nice and highly professional.  They have quarterly Saturday open houses and I went to a few of them before having surgery so I felt that I knew what I should expect for the surgery I elected to have.  I found the Austin-Weston Center when my Botox Dr. went to Arizona and I needed to find a new Doctor to provide Juviderm and Botox.  I started up with Dr. Poindexter for filler for my lips and botox.  He is a certified "expert injector" which I appreciated because I did not want to have huge artificial looking lips.  I wanted a nice upper lip line like I had when I was younger.  My husband said my lips really "look pretty" so I knew I had a hit in finding Dr. Poindexter.   The only thing I can think of to fix there is to have a better selection of coffee at the Keurig in the waiting room, per my husband’s recommendation."

"I am very pleased with the Surgeon, staff, and the facility.  I went to seminars that each of the Doctors there participated in regarding the services the Center offers. It took me a couple of years before I was actually ready to have cosmetic surgery.  I eventually decided to have breast reduction surgery and since  I was going to be "out" with anesthesia, I opted to have a neck-lift done at the same time.  Dr. Byron Poindexter did my pre-op evaluation and my breast reduction and neck lift surgeries and I could not be happier with the results, even at 5 weeks post op.  I am still healing so all will only get better with time.   In looking at Internet photos of breast reductions and post op "healing" photos I cannot believe how lucky I am that my scars and the results look so good and I am only 5 weeks past surgery. I am so thrilled that I picked a highly skilled surgeon. I am a believer that you get the results you pay for so finding a surgeon with impeccable qualifications, skill, and experience was my personal imperative.  Secondly, I wanted a surgery center that is state of the art and with a very low infection rate and so I asked about that as well.  They took excellent care of me. I never had to wait during followup appointments either which is incredible that they stay on time with scheduling.  The staff from the pre-op to post-op worked like clock work and everyone that had a role in this Center's patient process was very nice and highly professional.  They have quarterly Saturday open houses and I went to a few of them before having surgery so I felt that I knew what I should expect for the surgery I elected to have.  I found the Austin-Weston Center when my Botox Dr. went to Arizona and I needed to find a new Doctor to provide Juviderm and Botox.  I started up with Dr. Poindexter for filler for my lips and botox.  He is a certified "expert injector" which I appreciated because I did not want to have huge artificial looking lips.  I wanted a nice upper lip line like I had when I was younger.  My husband said my lips really "look pretty" so I knew I had a hit in finding Dr. Poindexter.   The only thing I can think of to fix there is to have a better selection of coffee at the Keurig in the waiting room, per my husband's recommendation."

"I am very pleased with the Surgeon, staff, and the facility.  I went to seminars that each of the Doctors there participated in regarding the services the Center offers. It took me a couple of years before I was actually ready to have cosmetic surgery.  I eventually decided to have breast reduction surgery and since  I was going to be "out" with anesthesia, I opted to have a neck-lift done at the same time.  Dr. Byron Poindexter did my pre-op evaluation and my breast reduction and neck lift surgeries and I could not be happier with the results, even at 5 weeks post op.  I am still healing so all will only get better with time.  In looking at Internet photos of breast reductions and post op "healing" photos I cannot believe how lucky I am that my scars and the results look so good and I am only 5 weeks past surgery. I am so thrilled that I picked a highly skilled surgeon. I am a believer that you get the results you pay for so finding a surgeon with impeccable qualifications, skill, and experience was my personal imperative.  Secondly, I wanted a surgery center that is state of the art and with a very low infection rate and so I asked about that as well.  They took excellent care of me. I never had to wait during followup appointments either which is incredible that they stay on time with scheduling.  The staff from the pre-op to post-op worked like clock work and everyone that had a role in this Center's patient process was very nice and highly professional.  They have quarterly Saturday open houses and I went to a few of them before having surgery so I felt that I knew what I should expect for the surgery I elected to have.  I found the Austin-Weston Center when my Botox Dr. went to Arizona and I needed to find a new Doctor to provide Juviderm and Botox.  I started up with Dr. Poindexter for filler for my lips and botox.  He is a certified "expert injector" which I appreciated because I did not want to have huge artificial looking lips.  I wanted a nice upper lip line like I had when I was younger.  My husband said my lips really "look pretty" so I knew I had a hit in finding Dr. Poindexter.   The only thing I can think of to fix there is to have a better selection of coffee at the Keurig in the waiting room, per my husband's recommendation."

"I am writing 10 years after my procedure. I don’t consider this a late review; I think this is perfect timing as I am as happy with my results 10 years after as I was when I was immediately post-op. I was working at a hospital at the time and I knew that Dr Poindexter was the one the doctors’ wives, and the doctors themselves, went to see. I’d had a hard plastic chin implant from a surgery more than 25 years previously. The thing was loose, movable, and made my face asymmetrical. Worse, in Dr Poindexter’s opinion, it was in danger of actually eroding through the skin! Yuck! Before performing surgery, he aked me to bring in some photos of my face before i had that first unfortunate surgery. Then, in a minor in-office surgery, he removed the old implant, replaced it with a softer one that gave a more natural contour to my face and jaw, performed a neck lift, and even did a little liposuction on my jawline thru two tiny incisions under my earlobes. I had a defined jawline at last! Something I’d always wanted but never had, despite being very thin all my life. The doc and wonderful staff were very clear about what to expect and made me feel so at ease every time. I was back to work in two weeks (I just needed extra time to let the anesthesia clear my system). Since then, on my recommdation, a friend has had a face lift and other procedures done by Dr Poindexter and is very pleased with the results. I’ll let her write her own review, though. Dr Poindexter is just the best!"

"I am writing 10 years after my procedure. I don't consider this a late review; I think this is perfect timing as I am as happy with my results 10 years after as I was when I was immediately post-op. I was working at a hospital at the time and I knew that Dr Poindexter was the one the doctors' wives, and the doctors themselves, went to see. I'd had a hard plastic chin implant from a surgery more than 25 years previously. The thing was loose, movable, and made my face asymmetrical. Worse, in Dr Poindexter's opinion, it was in danger of actually eroding through the skin! Yuck! Before performing surgery, he aked me to bring in some photos of my face before i had that first unfortunate surgery. Then, in a minor in-office surgery, he removed the old implant, replaced it with a softer one that gave a more natural contour to my face and jaw, performed a neck lift, and even did a little liposuction on my jawline thru two tiny incisions under my earlobes. I had a defined jawline at last! Something I'd always wanted but never had, despite being very thin all my life. The doc and wonderful staff were very clear about what to expect and made me feel so at ease every time. I was back to work in two weeks (I just needed extra time to let the anesthesia clear my system). Since then, on my recommdation, a friend has had a face lift and other procedures done by Dr Poindexter and is very pleased with the results. I'll let her write her own review, though. Dr Poindexter is just the best!"

"Direct Neck Sculpting (Liposuction Under Chin and Jaw) with Dr. Poindexter - Reston, VA - Dr. Poindexter is very easy to talk to, very reassuring and down to earth, and is a really great guy and a very skilled plastic surgeon. He’s an artist with an amazing eye and a super-refined aesthetic sensibility. And he’s a board-certified plastic surgeon – it’s important to do your homework and make sure that your plastic surgeon is certified by The American Board of Plastic Surgery, since any doctor can call themselves a “cosmetic specialist” and perform any cosmetic procedure, even if they’re not qualified. Dr. Poindexter is the real thing. I am so happy he’s my doctor!"